Our toll-free 800 number (1-877-725-2552) provides New Mexicans with direct and fast access to a RN 24 hours a day, 365 days a year.
All calls are directly answered by a Registered Nurse or a Certified Medical Assistant [who will start the call record for the nurse]. In the event that all nurses and MAs are busy taking other calls, callers may leave a voice message and one of the Registered Nurses will return the call, usually within just a few minutes.
Our services are ONLY available for residents of New Mexico and those affiliated with our contracted partners.
Few Eligibility Requirements
We accept calls from any New Mexico resident, whether they have health insurance or not. However, if callers have insurance with a company that does not partner with us, the nurses may need to re-direct those callers to other resources that are available through their insurance.
Services provided by NANM are also available for the hearing impaired (via Relay NM), as well as to those whose primary language is not English (through either a bilingual nurse on staff for Spanish-speaking callers or a real-time 3-way language interpreter for virtually any language, including Navajo).